Complete Guide to Responsible Gaming
at ok93
ok93 believes gaming is for enjoyment — not stress. Our protection tools and support services are always here for players aged 21 and above.
Our Commitment
ok93 is a safe and reliable online casino platform. We believe gaming should be a source of entertainment — never a cause of financial pressure or mental health problems. To ensure the protection of every player, we have introduced a number of effective tools and policies.
On this page you will learn how to keep your gaming under control at ok93, how to recognise the signs of problem gambling, and where to get help if needed. Our goal is to keep every session enjoyable and safe.
Important: To open an account and play at ok93, you must be 21 years of age or older. We verify identity documents to confirm your age.
Our Protection Tools
Deposit Limit
You can set a maximum deposit amount on a daily, weekly, or monthly basis. Once a limit is set it takes effect immediately. If you want to increase the limit, a 24-hour waiting period applies — this prevents impulsive over-depositing.
Time-Out Feature
Taking a break is important. Using ok93's time-out option, you can temporarily suspend your account for anywhere between 24 hours and 6 weeks. Logging in will not be possible during this period.
Self-Exclusion
If you feel that gambling is having a negative impact on your life, choose self-exclusion. It can be activated for a period ranging from 6 months to permanent. Once active, ok93 will not send any promotional communications.
Loss Limit
You can set a maximum amount you are willing to lose within a specific time period in advance. When you reach the limit, you will be notified automatically and betting will stop.
24/7 Support Team
ok93's support team is available in Bengali and English 24 hours a day, 7 days a week via live chat and email. If you have any concerns about your gaming, contact us directly.
Age Verification Process
ok93 strictly enforces the 21+ age limit. Identity documents are verified at registration and before the first withdrawal. This is our most important step in preventing underage access.
Signs of Problem Gambling
If you notice any of the following signs in yourself, it means gaming may be becoming a problem. Take action promptly.
Warning: Gambling is a form of entertainment — not a source of income. If you ever feel you are losing control, contact our live chat immediately.
You keep placing more bets trying to recover lost money and cannot stop.
Gambling is causing you to lose important relationships or opportunities with family, friends, or your career.
You are borrowing money, dipping into savings, or skipping essential expenses to place bets.
You keep trying to stop playing but fail repeatedly.
You are hiding the truth about how much you play and your results from family or people you know.
You are using gambling to ease anxiety, depression, or loneliness.
Remember: If even one of the signs above applies to you, seeking help is not a sign of weakness — it is the smart thing to do. ok93's support team is always here for you.
How to Use Protection Tools
Log In
Log in to your ok93 account and go to the Account Settings menu.
Open the Responsible Gaming Menu
Find the "Responsible Gaming" section in Settings and click on it.
Choose Your Preferred Limit
Select what you need — deposit limit, loss limit, time-out, or self-exclusion.
Confirm
Confirm your chosen limit. Lowering a deposit limit takes effect immediately; raising one takes effect after 24 hours.
If you have trouble using the tools or want to request self-exclusion directly through the support team, contact us via live chat or email: [email protected]
For Adults Only
21+ Age Policy
ok93 respects Bangladesh's laws and ethical responsibilities. Our platform is for people aged 21 or older only. Providing the correct date of birth at registration is mandatory.
A National ID (NID) or passport is used in the age verification process. If age is misrepresented or false information is provided, the account will be permanently closed.
If you suspect that an underage family member is accessing ok93, please inform us immediately. We will take prompt action.
Tips for Healthy Gaming
Follow these simple rules while playing at ok93 — and gaming will always stay enjoyable.
Set a budget in advance
Decide how much you will spend before you start playing. When that budget runs out, stop — save it for the next day.
Set a time limit
Set a time limit for each session. ok93's timer feature helps with this.
Don't try to recover lost money
Placing extra bets on a bad day makes things worse. Take a break and come back with a clear head.
Don't play under alcohol or stress
If you are not in a good state of mind, stay away from gaming. When your ability to make decisions is reduced, losses increase.
Don't treat gambling as a source of income
Playing at ok93 is for entertainment. Never think of it as a way to earn regular income or pay off debts.
Be honest with family and friends
Be honest with the people close to you about your gaming. Take their concerns seriously.
Where to Find Support
If gambling becomes a problem, asking for help is the bravest step you can take. ok93 is always by your side.
Live Chat Support
Log in to the ok93 website and click the live chat icon in the bottom right corner. Our Bengali-speaking team is ready to answer your questions 24/7.
Email Support
Email us any time: [email protected]
Requests related to responsible gaming are given the highest priority.
In an emergency: If you or a family member is experiencing a mental health crisis due to gambling, please contact your nearest healthcare centre or a mental health professional.
Common Questions & Answers
Play Safe, Enjoy the Fun
Choose your favourite game at ok93 — always within your own limits. If you need support, we are always here.